Refund and Returns Policy

RETURN POLICY

Our items are made to order at the time the order is placed. This means that certain conditions apply.

We gladly accept returns except on digital downloads we do not accept returns.

Contact us within: 15 days of delivery

Ship items back within: 30 days of delivery

We don’t accept cancellations on digital items, or customs or personalized orders.

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, We can’t accept returns for:

Custom or personalized orders
Digital downloads

RETURN RULES:

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Legal terms:
Our Return policies are subject to Florida State law, all legal matters will be under the jurisdiction of Florida law.

We don’t accept exchanges. Why? This is because all of our items are custom-made to order. We do not have inventory on hand and produce your item only when you place the order so therefore there is no item to be exchanged.

If you have any questions, please email us at hello@mexicansdna.com

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@mexicansdna.com.

Sale items

All “Site Closeout Sale” items are final sale and cannot be returned for a refund. Additionally, all pricing on items on these pages is final. Additional discounting can’t be added retroactively after purchase.

EXCHANGES

The way we run our business means that each item is specifically crafted for you at the time of purchase. Therefore, we cannot exchange items for improper sizing. Please reach out to us if you are unsure about the size to purchase and we will be happy to give you guidance!

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, please contact our friendly Customer Service team by emailing them at hello@mexicansdna.com Please include your order number and the word “Return” in the subject line for the fastest processing. We will follow up with further instructions promptly!

SHIPPING RETURNS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.